Help centre

They are in the confirmation email, and on the My Tickets page. If you checked out as a guest, enter the email you used and we'll email you the links to your orders.

No. Show the QR code on your phone at the entrance. A printed copy works just as well.

Each order has a single QR code that covers everyone on it. Entrance staff scan it once and see how many people it admits, so it's easiest to arrive together. If some of your group come later, staff can admit part of the order and the rest can enter on the same code afterwards.

We issue tickets only after the payment partner confirms your payment, which usually takes a few seconds but can take a minute. Check your spam folder, then look up your order on the My Tickets page. If there is still nothing after 15 minutes, contact us with your order reference.

All sales are final. You can get a refund only if the event is cancelled, or if it is postponed and you can't make the new date. Tickets aren't refunded for change of mind, venue or time changes, lost tickets or refused entry. Our refund policy has the details.

We email you and refund your order to the original payment method automatically. You don't need to ask. The refund covers the ticket face value; booking and service fees aren't refundable, and taxes and bank charges may be deducted.